This Page Explains How Refund Requests Are Checked For Purchased Courses.
Before Purchasing, Review The Course Title, Price, Support Model, Language, Difficulty, Content Type, Validity, And Website Or App Access Details Shown On The website. This Helps Avoid Refund Requests Caused By Misunderstanding The Course scope.
Many Issues Are Access Problems Rather Than Refund cases. If Payment Is Completed But The Course Is Not Unlocked, Or If The Website Or App Is Blocking Your Content Incorrectly, Contact Support First So Your Purchase And Account Access Can Be Checked Before A Refund Request Is reviewed.
A Proper Request Should Include Your Student Gmail, Course Name, Razorpay Order ID Or Payment ID, Approximate Payment Time, And The Exact issue. Without Enough Payment Detail, Support May Not Be Able To Trace Or Review The Request correctly.
Refund Requests Are Usually Reviewed Within 2-3 Working Days. If A Refund Is Approved, The Amount Is Processed Back To Your Original Razorpay Payment Method Within 5-7 Working Days, Though Your Bank Or Card Provider May Take A Little Extra Time To Reflect It.
Refunds May Be Declined Where Paid Access Has Already Been Delivered Correctly, Where The Issue Can Be Resolved Through Support, Where Account Misuse Or Sharing Abuse Is Involved, Or Where The Request Conflicts With Payment Or Account records. Final Review May Depend On Order Checking And The Actual Access Already delivered.
Refund Handling May Involve Checking The Payment, Support History, And Delivered Access. Where An Issue Can Be Corrected Without Reversing The Payment, Support May Choose Access Correction Or Support Resolution Instead Of A Refund.